Privacy Policy

Privacy Policy – Maeve & Ivy London

This privacy policy describes how Maeve & Ivy London ("the Site", "we", "our", or "us") collects, uses, and shares your personal information when you visit www.maeveandivylondon.com (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services"). In this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last Updated” date, and take any other steps required by law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide our Services, we collect the information as described below. The type of information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend our rights, the Services, and our users.

WHAT PERSONAL INFORMATION DO WE COLLECT?

INFORMATION YOU PROVIDE DIRECTLY

This may include:

  • Contact information – such as your name, address, phone number, and email address.

  • Order details – billing/shipping address, payment confirmation, email, and phone number.

  • Account details – username, password, security questions, and related information.

  • Customer support information – messages and inquiries you send us.

Some features may require personal information. Choosing not to provide it may limit access to certain features or services.

INFORMATION COLLECTED AUTOMATICALLY

We may automatically collect data about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

  • Device and browser details

  • Network connection information

  • IP address

  • How you interact with the Site and Services

INFORMATION RECEIVED FROM THIRD PARTIES

We may receive personal information from third-party sources, including:

  • Service providers such as Shopify, who support our online store infrastructure

  • Payment processors that collect payment data (e.g., credit/debit card details, billing address) to process transactions

We treat this information according to this Privacy Policy. See also: “Third-Party Websites and Links” below.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your information to:

  • Deliver products and services: Process orders, payments, account management, updates, shipping, returns.

  • Marketing and advertising: Send promotional messages via email/SMS, show targeted ads on our Site and others.

  • Security and fraud prevention: Detect fraudulent or illegal activity.
    If you create an account, you are responsible for safeguarding your login credentials.

COOKIES

Like many websites, we use cookies. Details about the cookies used in connection with our Shopify-hosted store can be found here:
https://www.shopify.com/legal/cookies

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information with third parties for contractual, business, or legal reasons, including:

  • Vendors or partners providing services (shipping, payment processing, analytics, IT services, support, cloud storage).

  • Marketing and business partners for promotional purposes.

  • Within our corporate group or affiliates to help run our business.

THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. We recommend reviewing their privacy policies.

YOUR RIGHTS: ACCESS, DELETION, AND CORRECTION

Depending on your place of residence, you may have the right to:

  • Access the personal data we hold about you

  • Request deletion of your personal data

  • Request correction of inaccurate or incomplete data

CONTACT

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us at:
📧 info@maeveandivylondon.com