Return & Shipping Policy

RETURN & SHIPPING POLICY – Maeve & Ivy London

IMPORTANT: PLEASE READ OUR RETURN POLICY CAREFULLY. NO EXCEPTIONS WILL BE MADE, AS YOU AGREED TO THE TERMS AT THE TIME OF PURCHASE.

RETURNS

  • Timeframe: You have 30 days from the date of receiving your product to request a return. After this period, we unfortunately cannot offer a refund or exchange.

  • Conditions: Returned items must be in the same condition as received – unused and in the original packaging. For items where hygiene is important, products must be properly cleaned before starting the return process.

  • Exclusions: For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and some skincare products.

RETURN PROCESS

If you would like to return a product, please email info@maeveandivylondon.com with the following details:

  • Your order number

  • Reason for the return

  • A photo of the product (if damaged)

  • Your contact information

REFUNDS

  • Procedure: Once your return is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.
    If approved, your refund will be processed and automatically applied to your credit card or original payment method within 30 days.

  • Delayed or Missing Refunds:
    If you haven’t received a refund after 30 days, first check your bank account.
    If the refund is still not visible, contact us at info@maeveandivylondon.com.

COSTS

  • Return Shipping Costs: Customers are responsible for return shipping fees.
    We recommend using a tracked service, as we are not responsible for lost returns.

  • Return Address: Returns must be shipped to China, with return shipping costs starting from 30 USD, paid by the customer.

EXCEPTIONS

  • Defective or Incorrect Items:
    If you receive a defective or incorrect item, we will send a replacement at no cost.
    If a mistake happens again on the second shipment, you will receive a full refund.

  • Order Cancellations:
    Orders cannot be cancelled once placed due to our automated processing system.

For any questions or more information about our return policy, please contact us at:
📧 info@maeveandivylondon.com

SHIPPING & DELIVERY INFORMATION – Maeve & Ivy London

Below is the average delivery timeline for our orders:

  • Processing Time:
    After placing your order, we require 1 to 3 business days to process it.
    Weekday orders are usually processed within 1 business day. Weekend orders may take longer.

  • Delivery Time:
    Once your order has been processed and shipped, the average delivery time is 6 to 12 business days.

  • Note:
    In some cases, delivery may take up to 30 days depending on order volume, global delays, or holidays.

PLACING AN ORDER

Ordering on Maeve & Ivy London is simple:

  1. Go to the product page and click the “Add to Cart” button.

  2. Ensure you’ve selected the correct variants, then click “Checkout.”

  3. Enter your shipping details and verify everything is correct. Click “Continue to Shipping.”

  4. Review your address again on the shipping page.
    All shipping is free – as a token of our appreciation to our customers.

  5. Proceed to payment by clicking “Continue to Payment.”

PAYMENT METHODS

At Maeve & Ivy London, all payments are securely processed with SSL encryption.
We accept:

  • Credit Cards (AMEX, Mastercard, Visa)

Once you’ve chosen your payment method, click “Complete Order” and follow the instructions of your payment provider.

FREE SHIPPING

We offer free home delivery for every order – no minimum spend required.

ORDER SHIPPING

Found something you love? We understand you want it quickly!
We aim to process and ship your order as soon as possible.

To keep prices competitive, we group shipments in bulk once a minimum volume is reached.
This helps reduce costs and supports a more sustainable world.

PLEASE NOTE

We are currently experiencing high demand due to global challenges and seasonal periods.
This may cause delays.

Thank you for your patience – we always do our best to dispatch your items as quickly as possible.

If you need same-day shipping, please contact us at info@maeveandivylondon.com and our support team will assist you with the best solution.